MyLens Support
How can we help?
Get help with your MyLens account, Storyboards, or the MyLens integration in ChatGPT.
Or write to support@mylens.ai
Choose a topic
Pick what your question is about and include these details so we can help faster.
Account & Sign-In
Signing in, your profile, plans, and billing.
- The email address on your MyLens account
- How you sign in to MyLens
- Any error message you see
Storyboards
Creating, editing, sharing, or exporting a Storyboard.
- A link to the Storyboard, if you can share it
- What you expected to happen and what happened instead
- Your browser and device
MyLens in ChatGPT
Connecting MyLens to ChatGPT and using it in a chat.
- The prompt you used in ChatGPT
- Whether your MyLens account is connected
- What ChatGPT showed in response
What to include in your message
- A short summary of the problem
- The steps that led to it
- What you expected to happen
- Roughly when it happened
- A screenshot, with private details removed
Keep your information safe
Never share these by email or in screenshots:
- Passwords or authentication codes
- API keys or access tokens
- Payment-card details
- Medical records
- Government identifiers