Trust Center

Your work is yours. Here is how we keep it safe, private, and under your control — in plain language.

How we protect your data

Four promises we make to every person and team using MyLens.

Your data is protected

Everything you create in MyLens is encrypted and stored safely.

  • Your data is encrypted whenever it travels and wherever it is stored
  • MyLens runs on Amazon Web Services, trusted by the world's largest companies
  • Your work is backed up automatically, so nothing gets lost

Your files stay private

What you upload belongs to you — and only your team can see it.

  • Files you upload are private by default
  • Only members of your workspace can open or download them
  • Each workspace is fully separated from every other customer

Your account is secure

Sign-in is handled by a world-class identity provider, so your password is always safe.

  • Secure sign-in powered by Auth0, an industry-leading login service
  • Google Sign-In supported
  • MyLens never sees or stores your password

AI you can trust

Your content is used to create your results — never to train AI models.

  • Your content is never used to train AI models
  • What you create stays in your workspace, under your control
  • We work only with trusted AI partners under strict agreements

Compliance

Where we stand today — no fine print.

Data Processing Agreement

Available

A signed agreement covering how we handle your team's data, available for business customers on request.

GDPR — Your Data Rights

In review

Our GDPR compliance is under review. You can already delete your data or request a copy of it anytime by contacting us.

SOC 2

In progress

Our security practices follow the SOC 2 framework, and a formal audit is underway.

Who we work with

A small set of trusted partners help us run MyLens. Each one is bound by strict agreements to protect your data.

ProviderPurposeLocation
Amazon Web ServicesSecure hosting and storageUnited States
Google (Gemini)AI content generationUnited States
OpenAIAI content generationUnited States
AnthropicAI content generationUnited States
Auth0 (Okta)Secure sign-inUnited States
StripePaymentsUnited States
MailgunSending emailsUnited States
DatadogKeeping our service healthyUnited States

Frequently asked questions

Is my content used to train AI models?

No. Your content is only used to create your results. Neither MyLens nor our AI partners train models on what you upload or create.

Who can see the files I upload?

Only you and the members of your workspace. Your files are private by default. The one exception is images you add to stories you choose to share — those need to be visible so people you share with can see them.

Can I delete my data or get a copy of it?

Yes. You can delete your account anytime from your account settings, or contact us to have your data deleted or exported — we'll take care of it.

Where is my data stored?

Your data is stored securely in Amazon Web Services data centers in the United States, and it is always encrypted.

Do you store my payment details?

No. Payments are handled by Stripe, one of the world's most trusted payment companies. Your card details never reach MyLens.

How do I get security documentation for my company?

Just email security@mylens.ai and we'll send you our detailed security overview, data processing agreement, and anything else your team needs.

Something we did not cover? Reach our security team at security@mylens.ai.